Terms of Service

Welcome to Bittersweet Herb Farm. By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. Please read them carefully before making a purchase or using our site.

Acceptance of Terms

By accessing, browsing, or ordering products from bittersweetherbfarm.com (the "Site"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our Site.

Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit any harmful or malicious code
  • Attempt to gain unauthorized access to our systems
  • Use the Site for any fraudulent or unlawful purpose
  • Interfere with or disrupt the Site or servers

Account Registration

To make a purchase or access certain features, you may need to create an account. You are responsible for:

  • Providing accurate and complete information
  • Maintaining the security of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

You must be at least 18 years old to create an account and make purchases on our Site.

Products and Pricing

Product Information

We make every effort to display our products accurately, including colors, descriptions, and specifications. However, we cannot guarantee that your device's display will accurately reflect the actual product colors. Product packaging may vary from images shown on the Site.

Pricing and Availability

All prices are in U.S. dollars and are subject to change without notice. We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities available for purchase
  • Refuse or cancel orders for any reason
  • Correct pricing errors (even after an order is submitted)

If we discover a pricing error after you've placed an order, we will contact you to inform you of the correct price. You will have the option to accept the correct price or cancel your order for a full refund.

Orders and Payment

When you place an order, you agree to:

  • Provide current, complete, and accurate purchase information
  • Promptly update your account information if changes occur
  • Pay all charges at the prices in effect when incurred
  • Be responsible for all applicable taxes and shipping fees

Payment Processing

We accept major credit cards and other payment methods as displayed at checkout. Payment information is processed securely through our PCI-compliant payment processor. We do not store your complete credit card information on our servers.

Shipping and Delivery

We ship to addresses within the United States and select international locations. Shipping times and costs vary based on your location and selected shipping method. For detailed information about our shipping policies, please visit our Shipping Policy page.

  • Delivery times are estimates and not guaranteed
  • Risk of loss passes to you upon delivery to the carrier
  • We are not responsible for delays caused by carriers or customs
  • You are responsible for providing an accurate delivery address

Returns and Refunds

We want you to be completely satisfied with your purchase. If you're not happy with your order, please review our Return and Refund Policy for detailed information about returns, exchanges, and refunds.

Satisfaction Guarantee: If you're not completely satisfied with your purchase, contact us within 30 days of delivery to initiate a return or exchange.

Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, recipes, and software, is the property of Bittersweet Herb Farm or its licensors and is protected by U.S. and international copyright and trademark laws.

  • You may not reproduce, distribute, or create derivative works without our written permission
  • "Bittersweet Herb Farm" and our logo are registered trademarks
  • Product images and descriptions may not be used without authorization
  • Recipes and formulations are proprietary and confidential

Disclaimers and Limitations

Our products are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

  • The Site will be uninterrupted or error-free
  • Defects will be corrected
  • The Site is free of viruses or harmful components
  • Results from using our products will meet your expectations

Limitation of Liability

To the fullest extent permitted by law, Bittersweet Herb Farm shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Site or products. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

Food Safety and Allergens

Our products are food items and should be handled with care:

  • Check product labels for allergen information
  • Our facility processes products containing common allergens
  • Store products according to label instructions
  • Do not consume products past their expiration date
  • Contact us immediately if you have concerns about a product's safety

Allergen Warning: Our products may contain or be processed in a facility that handles milk, eggs, soy, tree nuts, peanuts, wheat, and other allergens. If you have severe allergies, please contact us before ordering.

Indemnification

You agree to indemnify, defend, and hold harmless Bittersweet Herb Farm and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Site, violation of these Terms, or infringement of any rights of another party.

Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Site shall be resolved in the state or federal courts located in Franklin County, Massachusetts.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Last Updated" date and posting the revised Terms on our Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Contact Information

Contact Us

If you have questions about these Terms of Service, please contact us:

Bittersweet Herb Farm
635 Mohawk Trail, Shelburne Falls, MA 01370, United States

Email: info@bittersweetherbfarm.com
Phone: (413) 625-6523

Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

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