FAQ

Quick answers to our most frequently asked questions. For detailed policies, visit our Shipping and Return policy pages.

Yes! All of our products are made with all-natural ingredients—no artificial flavors, colors, or preservatives. We craft everything in small batches using premium ingredients, many sourced locally from our farm and trusted New England suppliers.

Handcrafted with care since 1983 on our family farm in Shelburne, Massachusetts.

Our facility processes products that may contain common allergens including tree nuts, dairy, soy, and wheat. Each product label lists all ingredients. If you have severe allergies, please contact us at (413) 625-6523 before ordering.

Always check product labels for specific ingredient information.

Before opening: Store in a cool, dry place away from direct sunlight. Unopened products will stay fresh for 18-24 months.

After opening, storage varies by product type:

Refrigerate After Opening:
  • Jams, Jellies & Fruit Spreads: Refrigerate and use within 3-4 months
  • Finishing Sauces: Refrigerate and use within 2-3 months
No Refrigeration Needed After Opening:
  • Balsamic Vinegars: Store in cool, dark place, use within 12 months
  • Infused Oils: Store in cool, dark place away from heat, use within 6-8 months
  • Seasonings & Spice Blends: Store in cool, dry place, use within 6 months for best flavor
Always use a clean, dry spoon to prevent contamination. Natural separation may occur in oils and vinegars—this is normal!

Orders typically ship within 1-2 business days. Delivery time depends on your location and shipping method:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 3-4 business days
  • Express Shipping: 2-3 business days
Free standard shipping on orders over $100 (continental US)

View full shipping policy →

We offer a 30-day return policy for unopened products in their original packaging. We'll refund your purchase price minus shipping costs.

Not satisfied? Contact us even if you've opened the product. We want you to love what you ordered!

View full return policy →

Yes! We offer beautiful gift boxes and can include a personalized message with your order. During checkout, add your gift message in the "Order Notes" section, or contact us to discuss custom gift options.

Browse our curated gift boxes for ready-made gift options.

Our finishing sauces and infused oils are incredibly versatile! Here are some popular uses:

  • Finishing Sauces: Drizzle over grilled meats, roasted vegetables, pasta, or cheese boards
  • Infused Oils: Perfect for dipping bread, making vinaigrettes, sautéing, or finishing dishes
  • Balsamic Vinegars: Great for salad dressings, marinades, or drizzling over fresh fruit and ice cream
  • Seasonings: Enhance soups, stews, roasted vegetables, or grilled proteins
Tip: Start with a small amount and add more to taste. A little goes a long way!

Yes! We welcome visitors to our farm store in Shelburne, Massachusetts. Our hours vary seasonally, so we recommend calling ahead or checking our social media for current hours and special events.

Location

Bittersweet Herb Farm
635 Mohawk Trail
Shelburne Falls, MA 01370

Phone: (413) 625-6523

Get directions →

Yes! We work with retailers, restaurants, and gift shops across the country. We offer competitive wholesale pricing for bulk orders and can discuss custom labeling options.

Interested in wholesale?

Contact us at (413) 625-6523
or email info@bittersweetherbfarm.com

We'll be happy to discuss wholesale opportunities and send you our current pricing sheet.

Great question! Here are our customer favorites and staff picks:

Browse our Featured Collection for award-winning products!

We're here to help! Reach us by:

Bittersweet Herb Farm

635 Mohawk Trail
Shelburne Falls, MA 01370
United States

Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

We typically respond to all inquiries within 1 business day. We'd love to hear from you!