Quick answers to our most frequently asked questions. For detailed policies, visit our Shipping and Return policy pages.
Yes! All of our products are made with all-natural ingredients—no artificial flavors, colors, or preservatives. We craft everything in small batches using premium ingredients, many sourced locally from our farm and trusted New England suppliers.
Handcrafted with care since 1983 on our family farm in Shelburne, Massachusetts.
Our facility processes products that may contain common allergens including tree nuts, dairy, soy, and wheat. Each product label lists all ingredients. If you have severe allergies, please contact us at (413) 625-9091 before ordering.
Always check product labels for specific ingredient information.
Before opening: Store in a cool, dry place away from direct sunlight. Most products are shelf-stable for 12-18 months.
After opening: Refrigerate all products after opening and consume within 3-6 months for best quality. Always check the best-by date on the label.
Tip: Let refrigerated oils and vinegars come to room temperature before using for best flavor.
Orders typically ship within 1-2 business days. Delivery time depends on your location and shipping method:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 3-4 business days
- Express Shipping: 2-3 business days
Free standard shipping on orders over $75 (continental US)
We offer a 30-day return policy for unopened products in their original packaging. We'll refund your purchase price minus shipping costs.
Not satisfied? Contact us even if you've opened the product. We want you to love what you ordered!
Yes! We offer beautiful gift boxes and can include a personalized message with your order. During checkout, add your gift message in the "Order Notes" section, or contact us to discuss custom gift options.
Browse our curated gift boxes for ready-made gift options.
Our finishing sauces and infused oils are incredibly versatile! Here are some popular uses:
- Finishing Sauces: Drizzle over grilled meats, roasted vegetables, pasta, or cheese boards
- Infused Oils: Perfect for dipping bread, making vinaigrettes, sautéing, or finishing dishes
- Balsamic Vinegars: Great for salad dressings, marinades, or drizzling over fresh fruit and ice cream
- Seasonings: Enhance soups, stews, roasted vegetables, or grilled proteins
Tip: Start with a small amount and add more to taste. A little goes a long way!
Yes! We welcome visitors to our farm store in Shelburne, Massachusetts. Our hours vary seasonally, so we recommend calling ahead or checking our social media for current hours and special events.
Yes! We work with retailers, restaurants, and gift shops across the country. We offer competitive wholesale pricing for bulk orders and can discuss custom labeling options.
Interested in wholesale?
Contact us at (413) 625-9091
or email info@bittersweetherbfarm.com
We'll be happy to discuss wholesale opportunities and send you our current pricing sheet.
Great question! Here are our customer favorites and staff picks:
- For Beginners: Start with our Classic Finishing Sauce – versatile and delicious on everything
- For Food Lovers: Try our Garlic Infused Olive Oil – perfect for cooking and dipping
- For Gift Giving: Our Gourmet Gift Boxes are beautifully curated and customer favorites
- For Adventurous Palates: Explore our Aged Balsamic Vinegars – complex and sophisticated
Browse our Featured Collection for award-winning products!
We're here to help! Reach us by:
Phone:
(413) 625-9091
Email:
info@bittersweetherbfarm.com
Hours:
Monday-Friday, 9:00 AM - 5:00 PM EST
We typically respond to all inquiries within 1 business day.